Customer Support

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Customer Support

We pride ourselves in delivering superior customer service.

Free Shipping

Only applies within the Contiguous 48 United States and some parts of Canada.

All orders are processed within one business day, although it may take up to 4 weeks for the order to be picked up by the carrier, depending on the shipping method.

Orders shipping via FedEx/UPS Ground or USPS normally ship within 2 to 10 business days.

Some larger items and furniture are shipped via freight curbside or threshold service, depending on size and weight of the item and customer’s location. Someone must be present to accept and sign for the delivery. Curbside delivery means the order will be unloaded on your curb. Threshold delivery means the order will be brought to the first dry area (garage or porch). Freight shipments normally arrive within one to three weeks after pick-up by the carrier. Freight shipments are always insured, however the customer MUST inspect the order for damage and note any damage on the delivery paperwork at the time of delivery.

Some furniture may only be shipped via white glove delivery service, which includes bringing the item into your home and placing the item in the room of your choice on the main level of your home. This service may include light assembly and the removal of packing materials. White glove service normally takes 6 to 8 weeks after pick-up by the carrier, although delays may occur for more remote locations. Someone must be present to accept and sign for the delivery. While white glove service may take up to three months or longer, in some instances it is required to insure the safety of your order. The customer MUST inspect the order for damage and note any damage on the delivery paperwork at the time of delivery. Please feel free to reach out to us prior to purchase to inquire by which service your particular piece will be shipped.

TRANSIT DAMAGE

In the event that damage is evident upon receipt of an order left at your door, please keep all packing material and report the damage to us immediately so that we can make a claim against the insurance policy. Digital photos from as many angles as possible are required as evidentiary documentation of the condition of the packaging and item upon receipt. We reserve the right to request the return of damaged items.

When a delivery driver is present, you have the right to inspect any package you receive, particularly if the exterior of the package appears not to be in good condition. In the case of white glove delivery, please thoroughly inspect the item prior to signing the delivery receipt. If you refuse the shipment due to obvious damage, we require the Buyer to take digital photos from as many angles as possible, including the exterior packaging. In order for the insurance policy to repair or replace the item, the Buyer must have the driver sign off that the package was damaged or mishandled in transit.

Per federal interstate commerce law, carriers maintain the right to repair pieces damaged in transit back to 100% manufacturer’s standards. If the Buyer signs that the item was received in good condition, the insurance policy ends at that time. Please follow these guidelines carefully in case you need to file a claim or refuse a shipment. If you have any questions about signing off for a shipment from us, please call us at 803-276-4001. EUROLUX HOME MUST BE NOTIFIED OF CLAIMS IN WRITING WITH PICTURES AND DETAILS WITHIN 2 DAYS OF DELIVERY. EMAIL IS ACCEPTABLE FOR THESE PURPOSES.

Disclaimer of Warranty and Legal Jurisdiction

Any agreement between us is governed by the laws of both the US and South Carolina and both parties agree to 3rd party arbitration for any dispute settlement. We have taken great care in preparing the content of this website, however we cannot, and do not guarantee that the information will always be completely up-to-date and free from mistakes. To the extent permitted by law, www.EuroLuxHome.com and EuroLux Imports, Inc. disclaims all warranties express or implied, as to the accuracy of the information contained on this website

Returns & Refund Policy Background

Returns & Refund Policy

All non-custom items sold on this website are returnable within 14 days of delivery for a refund of the full price of the item less the actual outbound shipping costs and a 20% restocking fee. Your unused item must be returned in its original condition and packaging at your expense. Items marked as Custom-Made are NOT RETURNABLE.

If an item was sent with “free shipping,” the actual outbound shipping cost will be deducted from the refund if an item is returned.
A 20% restocking fee will also be deducted from the refund.
The buyer is responsible for the cost of return shipping. Please be sure to insure the return shipment and to send the tracking number in order to expedite your refund.
Returned items received in damaged condition due to the fault of the carrier will be subject to the carrier’s insurance claims process and will be handled by the buyer.
Refusing to accept a delivery or wishing to return a piece based on shipping delays will be treated in accordance with our normal return policy.
These Return Policies will be sent to you with your shipping confirmation.
These Return Policies will apply to anyone shopping on EuroLuxHome.com, even if final payment and checkout is accomplished via telephone or PayPal invoice and not via the website checkout process.
The Buyer is encouraged to ask as many questions prior to purchase as possible to avoid having to return an item. Please contact us if you have specific questions about your product.
For questions about a charge that has been made to your credit card, please contact the marketplace.
For the cost of return shipping. Please be sure to insure the return shipment and to send the tracking number in order to expedite your refund.
Returned items received in damaged condition due to the fault of the carrier will be subject to the carrier’s insurance claims process and will be handled by the buyer.
Refusing to accept a delivery or wishing to return a piece based on shipping delays will be treated in accordance with our normal return policy.
These Return Policies will be sent to you with your shipping confirmation.
These Return Policies will apply to anyone shopping on EuroLuxHome.com, even if final payment and checkout is accomplished via telephone or PayPal invoice and not via the website checkout process.
The Buyer is encouraged to ask as many questions prior to purchase as possible to avoid having to return an item. Please contact us if you have specific questions about your product.
For questions about a charge that has been made to your credit card, please contact the marketplace.

ll non-custom items sold on this marketplace are returnable within 14 days of delivery for a refund of the full price of the item less the actual outbound shipping costs and a 20% restocking fee. Items marked noted or marked as Custom-Made are NOT RETURNABLE. Your unused item must be returned in its original condition and packaging at your expense. Custom-made items are NOT returnable.

If an item was sent with “free shipping,” the actual outbound shipping cost will be deducted from the refund if an item is returned.
A 20% restocking fee will also be deducted from the refund.
The buyer is responsible for the cost of return shipping. Please be sure to insure the return shipment and to send the tracking number in order to expedite your refund.
Returned items received in damaged condition due to the fault of the carrier will be subject to the carrier’s insurance claims process and will be handled by the buyer.
Refusing to accept a delivery or wishing to return a piece based on shipping delays will be treated in accordance with our normal return policy.
These Return Policies will be sent to you with your shipping confirmation.
These Return Policies will apply to anyone shopping on EuroLuxHome.com, even if final payment and checkout is accomplished via telephone or PayPal invoice and not via the website checkout process.
The Buyer is encouraged to ask as many questions prior to purchase as possible to avoid having to return an item. Please contact us if you have specific questions about your product.

For questions about a charge that has been made to your credit card, please contact the marketplace.

Keys-Privacy Policy Background

Privacy Policy

What information do we collect?

We collect information from you when you register on our site, place an order or subscribe to our newsletter.

When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.

How do we use your information?

Any of the information we collect from you may be used in one of the following ways:

To personalize your experience
Your information helps us to better respond to your individual needs.
To improve our website
We continually strive to improve our website offerings based on the information and feedback we receive from you.
To improve customer service
Your information helps us to more effectively respond to your customer service requests and support needs
To process transactions
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
To send periodic emails
The email address you provide for order processing, will only be used to send you information and updates pertaining to your order. Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.

After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

Do we use cookies?

Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information. We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits, keep track of advertisements and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly. However, you can still place orders over the telephone or by contacting customer service.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third party links

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

California Online Privacy Protection Act Compliance

Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.

As part of the California Online Privacy Protection Act, all users of our site may make any changes to their information at anytime by logging into their control panel and going to the 'Edit Profile' page.

Online Privacy Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.

Your Consent

By using our site, you consent to our online privacy policy.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page, and/or update the Privacy Policy modification date below.

This policy was last modified on 08/14/2021

Contacting Us

If there are any questions regarding this privacy policy you may contact us using the information below.

EuroLux Home
1409 Main St
Newberry, SC 29108
USA
[email protected]
803-276-4001

Have Questions?
We'd love to hear from you!

Our South Carolina Gallery

Open by chance or appointment. If visiting from out of town, please call ahead to verify our opening hours. We typically answer the phone until 8PM Eastern.

EuroLux Home

1409 Main Street

Newberry, South Carolina

29108 USA

USA 866-602-9394

Outside USA +1-803-276-4001

Please note that we are NOT the appliance company using the name "EuroLux." Keep googling!
www.EuroLuxHome.com

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Client Testimonials

Spiral Four Poster King Bed in Mahogany

All went great with our purchase and delivery of three king size beds. They called the night before, arrived on time, were very courteous, handled the furniture carefully, and got all three beds put together without issue. Beds are fantastic and of such high quality. Quality, weight, and look was even better than we hoped.

Larry D.

Ocean Springs, MS

Revolving English Regency Bookcase

The revolving bookcase just arrived. Thanks so much for packaging this piece so well. An awesome piece that looks perfect in our room.

Bill and Marge N.

Ann Arbor, MI

Black Velvet Upholstered La Rochelle French Settee

My loveseat was just delivered. It’s beautiful and the delivery guys were excellent; very polite, helpful and came right on time. Thanks for everything! It was worth the wait!

Janet B.

Milton, DE

Antique Louis XV Marble-Top Sideboard (with Wookie)

Could not be more pleased! Exceptional quality of selections we had not found elsewhere. Aimee was extremely knowledgeable, helpful and professional. The delivery came ahead of schedule and the installation was a white glove experience just as promised!

Sandy and Reid P.

Greenville, SC

Antique Hunting Bookcase

We are thrilled with the gorgeous antique furniture and chandeliers that we purchased! Their beautiful antiques are unique and the craftsmanship alone makes them conversation pieces whenever we entertain. I have no doubt that we will be making another purchase soon.

John & Martha T.

Newberry, SC