Some larger items and furniture are shipped via freight curbside or threshold service, depending on size and weight of the item and customer’s location. Someone must be present to accept and sign for the delivery. Curbside delivery means the order will be unloaded on your curb. Threshold delivery means the order will be brought to the first dry area (garage or porch). Freight shipments normally arrive within one to three weeks after pick-up by the carrier. Freight shipments are always insured, however the customer MUST inspect the order for damage and note any damage on the delivery paperwork at the time of delivery.
Some furniture may only be shipped via white glove delivery service, which includes bringing the item into your home and placing the item in the room of your choice on the main level of your home. This service may include light assembly and the removal of packing materials. White glove service normally takes 6 to 8 weeks after pick-up by the carrier, although delays may occur for more remote locations. Someone must be present to accept and sign for the delivery. While white glove service may take up to three months or longer, in some instances it is required to insure the safety of your order. The customer MUST inspect the order for damage and note any damage on the delivery paperwork at the time of delivery. Please feel free to reach out to us prior to purchase to inquire by which service your particular piece will be shipped.
In the event that damage is evident upon receipt of an order left at your door, please keep all packing material and report the damage to us immediately so that we can make a claim against the insurance policy. Digital photos from as many angles as possible are required as evidentiary documentation of the condition of the packaging and item upon receipt. We reserve the right to request the return of damaged items.
When a delivery driver is present, you have the right to inspect any package you receive, particularly if the exterior of the package appears not to be in good condition. In the case of white glove delivery, please thoroughly inspect the item prior to signing the delivery receipt. If you refuse the shipment due to obvious damage, we require the Buyer to take digital photos from as many angles as possible, including the exterior packaging. In order for the insurance policy to repair or replace the item, the Buyer must have the driver sign off that the package was damaged or mishandled in transit.
Per federal interstate commerce law, carriers maintain the right to repair pieces damaged in transit back to 100% manufacturer’s standards. If the Buyer signs that the item was received in good condition, the insurance policy ends at that time. Please follow these guidelines carefully in case you need to file a claim or refuse a shipment. If you have any questions about signing off for a shipment from us, please call us at 803-276-4001. EUROLUX HOME MUST BE NOTIFIED OF CLAIMS IN WRITING WITH PICTURES AND DETAILS WITHIN 2 DAYS OF DELIVERY. EMAIL IS ACCEPTABLE FOR THESE PURPOSES.
Disclaimer of Warranty and Legal Jurisdiction
Any agreement between us is governed by the laws of both the US and South Carolina and both parties agree to 3rd party arbitration for any dispute settlement. We have taken great care in preparing the content of this website, however we cannot, and do not guarantee that the information will always be completely up-to-date and free from mistakes. To the extent permitted by law, www.EuroLuxHome.com and EuroLux Imports, Inc. disclaims all warranties express or implied, as to the accuracy of the information contained on this website