All non-custom items sold on this marketplace are returnable within 14 days of delivery for a refund of the full price of the item less the actual outbound shipping costs and a 20% restocking fee. Items marked noted or marked as Custom-Made are NOT RETURNABLE. Your unused item must be returned in its original condition and packaging at your expense. Custom-made items are NOT returnable.
- • If an item was sent with “free shipping,” the actual outbound shipping cost will be deducted from the refund if an item is returned.
- • A 20% restocking fee will also be deducted from the refund.
- • The buyer is responsible for the cost of return shipping. Please be sure to insure the return shipment and to send the tracking number in order to expedite your refund.
- • Returned items received in damaged condition due to the fault of the carrier will be subject to the carrier’s insurance claims process and will be handled by the buyer.
- • Refusing to accept a delivery or wishing to return a piece based on shipping delays will be treated in accordance with our normal return policy.
- • These Return Policies will be sent to you with your shipping confirmation.
- • These Return Policies will apply to anyone shopping on EuroLuxHome.com, even if final payment and checkout is accomplished via telephone or PayPal invoice and not via the website checkout process.
- • The Buyer is encouraged to ask as many questions prior to purchase as possible to avoid having to return an item. Please contact us if you have specific questions about your product.
- • For questions about a charge that has been made to your credit card, please contact the marketplace.